Common questions about return policies:
Party & Gift 4U's Return Policy
PartyandGifts4U.com in our effort to ensure customer satisfaction, we will gladly accept requests for returns as long as the requests fall within our Return Policy guidelines:
Non-Returnable Items include:
- Returns for refund are valid within 30 days from the date you received your purchase.
- Refunds are for the cost of the merchandise only. Return shipping charges are not refundable.
- All returns will be credited to the original form of payment. All merchandise must be in new condition, unopened, unworn and in original packaging.
- Party and Gifts 4U will assess a minimum 10% restocking fee on any opened or used products.
- All products must be fit for resale when requesting a return. Party and Gifts 4U reserves the right to charge higher restocking fees for special circumstances such as damaged packaging or missing accessories. The product's fitness for resale will be determined by our staff.
- Perishables (e.g., food, candy)
- Cosmetics / Makeup, eyelashes, facial hair, teeth, fangs, etc.
- Special Order Items - Including but not limited to: Collector's Edition Costumes
- Custom and Personalized items
- Helium Tanks
- Bulk Products
- Oversized Items / Life-sized Cutouts
- Partial Party Kits - Party Kits may only be returned complete, including all components originally specified within each kit. Party Kit components cannot be returned individually.
Please include your name, phone number, ship id, item(s) you are returning and the reason for return.
Your return must be sent via a traceable shipping method. If you do not send your return via a traceable shipping method and we do not receive the item, we will not be able to process your return.
Returning an item purchased on PartyandGifts4U.com to our store location
For your convenience, you can return your online purchase directly to our store location. Please click here to find directions to our store. Please call ahead to make an appointment.
Halloween Return Policy
Returns will be accepted on or before October 20th.
Returns with the Shipping Receipt: All products, including Online Only products, will be refunded the full purchase price.
Returns without the Shipping Receipt: We are unable to process returns without the Shipping Receipt. If you have misplaced your original Shipping Receipt please email us at info@partyandgifts4U.com to request a replacement.
Merchandise credit is only redeemable at the Party and Gifts 4U retail location and not online.
Online Only products can be returned online for the full purchase price.
Shipping and Handling charges and Shipping and Handling taxes are non-refundable.
Only exchanges will be accepted after October 20 with Shipping Receipt.
Sorry, no returns will be accepted after this date.
We reserve the right to limit or refuse any return of merchandise at any time for any reason.
All costume merchandise must be unworn, in original packages, and in new condition
Make up, masks and wigs are not returnable. All purchases for these items are final.